1. What are the delivery options?
a) Self-pick-up from our warehouse, 31 Kranji Crescent, Singapore 728655.
b) Green Spade delivery. Free for orders above $50.00 only. Fulfilled by our friendly Green Spade delivery guy.
c) Self-pick-up during Gardeners' Day Out (GDO) at Hort Park. Do note that it is generally on the third Saturday of the month but there may be other exclusions.
2. How do I go about collecting my order if I have selected self-collection as my preferred mode of shipment?
We will drop you a text/WhatsApp to inform you of the collection details. After which, you would be able to head down to your selected location for self-collection. Kindly inform us in advance on collection date and time so warehouse staffs can be properly notified.
3. If I am not able to self-collect my order, am I able to get someone else to collect on my behalf?
Yes, you can. It will be best if you can inform our Customer Service team about this earlier so that we can keep our staff in the loop about this. If not, you can simply show our staff the order confirmation email, and/or quote your order number in order for us to facilitate this.
4. What's your delivery charges?
If your order total is less than $50.00, the delivery fee is charged at $10.00. For orders totalling $50.00 and above, delivery is free.
5. When will I receive my order?
Green Spade aims to deliver your orders within 3 to 5 business days.
This means that if you place your order on Thursday, you should expect your order to reach you by next Thursday, excludes weekends and public holidays.
6. Do you deliver on weekends?
Do note that our normal business hours are from Monday-Friday, excludes weekends and public holidays. Delivery on Saturday is subjected to our delivery volume.
7. What is your delivery time?
Generally, delivery will take place between 8:30am to 6pm between Monday-Friday. This is subjected to our delivery routes.
Please note that the estimated delivery date/time is at our best approximation and will vary with circumstances such as traffic conditions.
8. How will I be notified on the delivery date or time?
We will text/WhatsApp you the estimated delivery time the day before delivery. Do keep a lookout for our text/Whatsapp!
9. What happens if I am not home to collect the delivery?
If no one is available to receive the package at the delivery address, you may request our delivery team to leave it on your doorstep or provide other instructions. Be it with a neighbour, outside your house or hide it among your flower pots!
You can inform us when you receive our text/Whatsapp.
10. Is it possible to change my shipping address after my orders have been dispatched?
Unfortunately, we are unable to redirect orders once your order is out for delivery. Please ensure the correct shipping address is provided.
11. I have provided the wrong address for delivery.
If the address provided is incorrect or partial, the order will be returned to us and Green Spade is not liable for any delay caused to the delivery. You will be responsible for any additional shipping charges incurred for attempted delivery, re-delivery and returned order.
Please ensure the delivery address provided is accurate.
12. For Self Collections, there will not be any delivery charge.
Please be patient and hang on to the very last payment page after you have selected your shipping method, there won't be any delivery fees charge to you.