Contact Us

Unfortunately, we do not have our own retail store at the moment. You can also find our products on the following retailers and online platforms:

• Lazada, Shopee, Qoo10 & Amazon
• NTUC outlets

Monday to Friday between 9am to 5pm, excluding weekends and Public Holidays.

You can pick up your orders from No. 7 Neo Tiew Lane 3, Singapore 718785.

Please inform us one day before coming!

No, you do not need an account to shop with us. However, creating an account can make checkout faster, allow you to track your order status, and earn loyalty points on your purchases.

You can create an account either before shopping or during checkout. To access your account, simply log in during checkout or click “My Account” at the top of the website, beside the cart icon.

First time shopping with Greenspade? We’re excited to have you onboard the journey to a greener Singapore! Simply follow the steps to place your order.

1. Shop for the items you are interested in.
2. Add the items to your Shopping Cart.
3. You can either continue shopping or if you are settled on purchasing your item(s), click on the cart icon on the top right corner and click ‘Proceed to Checkout’.
4. At the Checkout page, you will be prompted to indicate your personal information and shipping/billing information. Alternatively, you can log in to your account.
5. Make your payment.

After checking out, you will receive a confirmation email as well as your order details in your email.

No. Items in your shopping cart will remain there as long as they are still available, but they arenot reserved. Other customers may still purchase the items before you complete your order.

1. Paypal
2. Credit Cards by Paypal – Paypal is our default payment gateway. Green Spade does not hold or keep your payment details or credit card numbers for security purposes.

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to enquiry@greenspade.sg for further assistance.

1. Green Spade Standard Delivery. Free for orders $100.00 and above only. 3-5 Business Days (excludes weekends & PH) Fulfilled by our friendly Green Spade delivery team. (*This method does not ship to Sentosa or Tuas.)
2. Green Spade Same or Next Day Delivery. 1-2 Business Days (Order before 10AM if not next day delivery) (excludes weekends & PH) (*This does not ship to Sentosa or Tuas)
3. To Sentosa Cove & Tuas ONLY STANDARD Delivery. 5-7 business days (excludes weekends & PH)
4. To Sentosa Cove & Tuas ONLY EXPRESS Delivery. 2-4 Business Days (excludes weekends & PH)

• *FREE Standard Delivery DOES NOT include both areas of Sentosa and Tuas.*

We will drop you a text/WhatsApp to inform you of the collection details.

After which, you would be able to head down to your selected location for self-collection.

Kindly inform us in advance on collection date and time so warehouse staffs can be properly notified.

Please note that there will be no delivery charges for self-collection.

Yes, you may. It will be best if you can inform our Customer Service team about this earlier so that we can keep our staff in the loop about this.

If not, you can simply show our staff the order confirmation email, and/or quote your order number in order for us to facilitate this.

Green Spade aims to deliver your orders within 3 business days.

This means that if you place your order on Thursday, you should expect your order to reach you by next Tuesday, excludes weekends and public holidays.

Sales period there is a longer waiting time(approx. 2 weeks) due to shipping logistics constrains.

Please be patient and hang on to the very last payment page during checkout, from there you will have the option to select and view the delivery charges accordingly.

Yes! For delivery places that does not have a lift access and the only access is the staircases, there will be a surcharge of $5 dollars per level.

Please kindly do notify us before-hand in the comment section. If else we will schedule your delivery again upon arriving.

Do note that our normal business hours are from Monday-Friday, excluding weekends and public holidays.

Delivery on Saturday is subjected to our delivery volume.

Delivery will take place between 8:30am to 6pm between Monday-Friday. This is subjected to our delivery routes.

Please note that the estimated delivery date/time is at our best approximation and will vary with circumstances such as traffic conditions.

We will text/WhatsApp you the estimated delivery time the day before delivery. Do keep a lookout for our text/Whatsapp!

If no one is available to receive the package at the delivery address, you may request our delivery team to leave it on your doorstep or provide other instructions.

You can inform us when you receive our text/Whatsapp.

Unfortunately, we are unable to redirect orders once your order is out for delivery. Please ensure the correct shipping address is provided.

If the address provided is incorrect or partial, the order will be returned to us and Green Spade is not liable for any delay caused to the delivery.

You will be responsible for any additional shipping charges incurred for attempted delivery, re-delivery and returned order.

Please ensure the delivery address provided is accurate.

At Green Spade, your satisfaction is important to us. We are happy to offer returns or exchanges within 7 days from the date of delivery for items purchased through our website, www.greenspade.sg.

• If you receive the wrong, defective or damaged item, we will provide a replacement at no additional charge or issue a full refund in store credit, provided the item is returned in its original packaging.
• If more than 7 days have passed from the delivery date, we are unfortunately unable to offer a refund or exchange.
• If you ordered the wrong item or size, or simply changed your mind, we will refund the purchase price in store credit, excluding shipping fees. The item must be returned in its original packaging, and all return costs will be borne by the customer.
• Shipping fees are non-refundable.
• Discounted items, live composting worms and plants are final sale and are not eligible for returns or exchanges.

To request a return or exchange, please email us at enquiry@greenspade.sg within 7 days of receiving your order. Please include your order number and the item(s) you wish to return or exchange.

For exchanges, customers may visit our warehouse to complete the exchange. Alternatively, an additional $8 delivery fee will apply if you would like us to arrange an exchange at your address.

The refund process will take 7 to 14 working days.

Yes, special pricing is available for large or business orders. Reach out to us for more information.

Our products are made from a blend of natural and organic ingredients that undergo minimal processing to preserve their natural qualities. As these organic materials are broken down by beneficial microorganisms in the soil, you may occasionally notice a mold-like growth.

This is completely harmless and is a natural sign of rich organic matter and active beneficial microbes. If preferred, simply mix or turn the growth back into the soil using a gardening tool.

Our non-liquid products are measured by volume rather than weight because natural materials can vary in mass depending on factors such as moisture content and density. Measuring by volume provides a more consistent indication of the amount of product you receive.

For example, a 40L bag of Potting Soil may weigh approximately 18–20kg, depending on its moisture level.

You earn 1 loyalty point for every $1 spent on online purchases, with no minimum spend required. For example, a $10 purchase earns you 10 points.

Points are awarded once your order has been delivered. If an order is cancelled, the corresponding points will also be cancelled.

Every 10 loyalty points can be converted into a $0.20 voucher.

To redeem your points, log in to your account and select “My Loyalty Points”, then click “Convert my points into a voucher of SGD $X.XX”.

The voucher code will be activated within 24 hours and will remain valid for 6 months from the date of redemption.

Green Spade loyalty vouchers cannot be exchanged for cash, refunded, or partially redeemed. Any unused balance will not be refunded.

Loyalty voucher codes also cannot be combined with another loyalty voucher or promotional code in the same purchase.

Enter your promo code at checkout. If the code is valid and entered correctly, the discount will be automatically applied to your order.

Only one promo code can be used per order and delivery address. Promo codes cannot be combined with loyalty vouchers or other promotional codes.

Please check that your promo code has been entered correctly and is still valid. Expired promotions cannot be reinstated or used after their validity period.

If you forgot to apply a valid promo code before completing payment, we are unable to refund the discount amount.

Where applicable, we may provide a new promo code of equivalent value for use on a future purchase.

If you require further assistance, please contact us at enquiry@greenspade.sg.

Promotions are not exchangeable for cash, vouchers or any other form of value.

Green Spade reserves the right to modify, suspend or terminate any promotion, including where it has been technically compromised. Terms and conditions may also be amended without prior notice.

Green Spade also reserves the right to cancel and refund orders without prior notice where multiple accounts are registered using the same delivery address in a manner that breaches promotional terms.

In the event of any dispute relating to a promotion, Green Spade’s decision will be final.