This website is operated by Sparkle Spade Pte Ltd, trading as Green Spade. Throughout this website, the terms “we”, “us” and “our” refer to Sparkle Spade Pte Ltd.
By accessing our website, using our services or purchasing from us, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies published on our website.
Please read these Terms & Conditions carefully before using our website or placing an order.
1. Use of Our Website
You may not use our website, products or services for any illegal or unauthorised purpose.
You must not interfere with the operation or security of our website, upload or transmit viruses, malware or other harmful code, submit false or misleading information, misuse the personal information of others, or infringe the intellectual property rights of Green Spade or any third party.
We reserve the right to refuse or terminate access to our website or services where these Terms & Conditions are violated.
2. Products and Services
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.
However, the appearance, colour, size and condition of products may vary slightly from photographs displayed online.
This is particularly applicable to natural products such as plants, soil, substrates and other gardening materials, where natural variations may occur.
Product and service availability may change without notice.
We reserve the right to limit quantities, discontinue products or services, or refuse an order where reasonably necessary.
Certain products or services may be available exclusively through our website and may be subject to limited availability.
3. Prices
All prices displayed on our website are subject to change without prior notice.
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct such errors and to update information at any time.
If an error affects an order that has already been placed, we may contact you to provide the correct information or cancel the affected item or order.
If we cancel an item or order for which payment has already been received, the applicable amount will be refunded.
4. Orders
You agree to provide accurate, complete and current information when placing an order, including your name, email address, contact number, billing information and delivery address.
We reserve the right to refuse, limit or cancel an order where we reasonably believe that the order:
- Is fraudulent or unauthorised
- Contains incorrect pricing or product information
- Cannot be fulfilled due to product unavailability
- Has not been successfully paid for
- Has otherwise been affected by circumstances that prevent us from fulfilling the order
If we make a significant change to or cancel your order, we will make reasonable efforts to contact you using the information provided at the time of purchase.
5. Payment
Payment must be successfully completed before an order is processed unless otherwise agreed by Green Spade.
Payments made through our website may be processed by third-party payment providers. The terms and privacy policies of those providers may also apply to your transaction.
6. Order Cancellations
Customers may request cancellation of an order within 15 minutes of placing the order, subject to the order's fulfilment status.
Once an order has been processed, packed, dispatched or otherwise entered fulfilment, cancellation may no longer be possible.
Green Spade also reserves the right to cancel an order where unforeseen circumstances arise, including suspected fraudulent transactions, incorrect pricing, product unavailability or unsuccessful payment.
If Green Spade cancels an order that has already been paid for, the applicable amount will be refunded.
7. Shipping and Delivery
Delivery times, delivery charges, delivery locations and other shipping conditions are governed by our Shipping Policy.
Customers are responsible for ensuring that their delivery address and contact details are complete and accurate when placing an order.
Green Spade will make reasonable efforts to fulfil orders within the estimated delivery timeframe, but delivery dates and times are estimates and may be affected by circumstances outside our reasonable control.
8. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Return & Refund Policy.
Eligible return or exchange requests must be made within 7 days from the date of delivery.
Certain items, including discounted items, live composting worms and plants, are final sale and are not eligible for returns or exchanges.
Shipping fees are non-refundable unless otherwise stated.
Please refer to our Return & Refund Policy for full eligibility requirements, return procedures and refund processing information.
9. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party platforms, applications, payment providers, tools or services.
These third parties operate independently from Green Spade.
We are not responsible for the content, availability, security, accuracy or practices of third-party websites or services that are outside our control.
Your use of third-party services may also be subject to their respective terms, conditions and privacy policies.
10. Customer Reviews, Feedback and Submissions
If you submit reviews, photographs, comments, suggestions, feedback or other content to Green Spade, you are responsible for ensuring that the content is accurate, lawful and does not infringe the rights of any third party.
You must not submit content that is unlawful, abusive, defamatory, misleading, obscene or otherwise inappropriate.
We reserve the right to monitor, edit or remove content that we reasonably consider inappropriate or in violation of these Terms & Conditions.
11. Personal Information
Personal information submitted through our website is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that certain personal information may be collected and processed as necessary to provide our products and services, fulfil orders, arrange delivery and communicate with you.
12. Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, photographs, logos, branding, designs and other materials, is owned by or licensed to Sparkle Spade Pte Ltd.
You may not reproduce, duplicate, copy, distribute, sell, resell or commercially exploit any portion of our website or its content without prior written permission from Sparkle Spade Pte Ltd.
13. Prohibited Uses
You may not use our website or its content:
- For any unlawful or fraudulent purpose
- To submit false or misleading information
- To upload or transmit viruses, malware or other harmful code
- To interfere with or circumvent the security of our website
- To collect or misuse the personal information of others
- To infringe intellectual property or other legal rights
- To engage in abusive, threatening, defamatory, discriminatory or otherwise unlawful conduct
- To spam, phish, scrape or otherwise misuse our website or systems
We reserve the right to terminate access to our website or services for violations of these restrictions.
14. Website Availability
We aim to keep our website and services available, secure and accurate. However, we do not guarantee that access to our website will always be uninterrupted, timely, secure or error-free.
We may update, suspend, restrict or discontinue parts of our website or services where reasonably necessary.
15. Limitation of Liability
To the extent permitted by applicable law, Sparkle Spade Pte Ltd will not be liable for losses arising from circumstances outside our reasonable control or from the improper or unauthorised use of our website, products or services.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable law.
16. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as separate from the remaining provisions.
The validity and enforceability of the remaining Terms & Conditions will not be affected.
17. Changes to These Terms & Conditions
We reserve the right to update or change these Terms & Conditions from time to time.
Changes will take effect once the updated Terms & Conditions are published on our website.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions.
18. Governing Law
These Terms & Conditions and any agreements through which we provide products or services are governed by and construed in accordance with the laws of the Republic of Singapore.
Your existing Terms already use Singapore law as the governing law.
19. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at:
Sparkle Spade Pte Ltd
114 Lavender St, #05-53
Singapore 338729
Email: enquiry@greenspade.sg