Terms of service
Terms of Service
This website is operated by Sparkle Spade Pte Ltd, trading as Green Spade. Throughout the website, the terms “we”, “us” and “our” refer to Sparkle Spade Pte Ltd.
By accessing our website, using our services or purchasing from us, you agree to be bound by these Terms of Service and the other policies published on our website.
1. Use of Our Website
You may not use our website, products or services for any illegal or unauthorised purpose.
You must not interfere with the operation or security of the website, upload malicious software, submit false or misleading information, misuse personal information or infringe the intellectual property rights of Green Spade or any third party.
We reserve the right to refuse or terminate access to our services where these Terms are violated.
2. Products and Services
We make reasonable efforts to ensure that product descriptions, photographs, pricing and other information displayed on our website are accurate.
However, the appearance, colour, size and condition of products may vary slightly from photographs, particularly for natural products such as plants, soil, substrates and other gardening materials.
Product and service availability may change without notice.
We reserve the right to limit quantities, discontinue products or services, or refuse an order where reasonably necessary.
Your old Terms already allow changes to products, quantities, descriptions and availability.
3. Prices
Prices displayed on our website are subject to change without notice.
Occasionally, information on our website may contain errors relating to product descriptions, pricing, promotions, shipping charges or availability.
We reserve the right to correct such errors and, where necessary, modify or cancel an affected order.
If we cancel an order or item for which payment has already been received, the applicable amount will be refunded.
This is based on the pricing and error provisions already contained in your old Terms.
4. Orders and Customer Information
You agree to provide accurate, complete and current information when placing an order, including your name, email address, contact number, billing details and delivery address.
We reserve the right to refuse, limit or cancel orders that we reasonably believe are fraudulent, unauthorised, incorrectly priced or otherwise cannot be fulfilled.
If we cancel or make a significant change to your order, we will make reasonable efforts to contact you using the information provided when the order was placed.
5. Payment
Payment must be successfully completed before an order is processed, unless otherwise agreed by Green Spade.
Payment processing may be handled by third-party payment providers and may also be subject to their respective terms and privacy policies.
6. Delivery
Delivery times, charges and other delivery conditions are governed by our Shipping Policy.
Customers are responsible for providing accurate and complete delivery information when placing an order.
7. Returns, Refunds and Cancellations
Returns, refunds and exchanges are governed by our Return and Refund Policy.
Order cancellations are subject to the status of the order at the time the cancellation request is received.
Green Spade also reserves the right to cancel an order where reasonably necessary, including cases involving suspected fraud, incorrect pricing, unavailable products or unsuccessful payment.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party platforms, tools, payment providers or other services.
We are not responsible for the content, availability, security or practices of third-party websites or services that are outside our control.
Use of third-party services may be subject to their own terms and policies. Pasted text
9. Customer Reviews, Feedback and Submissions
If you submit reviews, photographs, feedback, suggestions or other content to Green Spade, you are responsible for ensuring that the content is accurate, lawful and does not infringe the rights of another person.
We reserve the right to remove content that is unlawful, misleading, offensive or otherwise inappropriate.
Your previous Terms also cover customer comments and submissions. Pasted text
10. Personal Information
Personal information submitted through our website is handled in accordance with our Privacy Policy.
11. Website Availability
We aim to keep our website and services available and accurate, but we do not guarantee that access will always be uninterrupted, secure or error-free.
We may update, suspend or discontinue parts of our website or services where reasonably necessary. Pasted text
12. Intellectual Property
Unless otherwise stated, content on this website, including text, graphics, branding, photographs and other materials, may not be reproduced, copied, distributed, sold or commercially exploited without prior written permission from Sparkle Spade Pte Ltd.
13. Limitation of Liability
To the extent permitted by applicable law, Sparkle Spade Pte Ltd will not be liable for losses arising from circumstances outside our reasonable control or from misuse of our website, products or services.
Nothing in these Terms is intended to exclude or limit any rights or liabilities that cannot legally be excluded under applicable law.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
15. Changes to These Terms
We reserve the right to update or change these Terms from time to time.
Changes will take effect once the updated Terms are published on our website. Continued use of our website after changes are published constitutes acceptance of the updated Terms.
16. Governing Law
These Terms of Service and any agreements through which we provide products or services are governed by and construed in accordance with the laws of the Republic of Singapore
17. Contact Information
Questions regarding these Terms of Service may be directed to:
Sparkle Spade Pte Ltd
114 Lavender St, #05-53
Singapore 338729