Frequently Asked Questions

1. How do I place an order?

First time shopping with Greenspade? We’re excited to have you onboard the journey to a greener Singapore! Simply follow the steps to place your order.

1. Shop for the items you are interested in.
2. Add the items to your Shopping Cart.
3. You can either continue shopping or if you are settled on purchasing your item(s), click on the cart icon on the top right corner and click ‘Proceed to Checkout’.
4. At the Checkout page, you will be prompted to indicate your personal information and shipping/billing information. Alternatively, you can log in to your account.
5. Make your payment.

After checking out, you will receive a confirmation email as well as your order details in your email. It’s that easy!

2. Is there any minimum order?

No, there is no minimum order.

3. When I place an item in my shopping cart, is the item placed under my reservation?

Your saved shopping cart items will be kept for as long as the product is available. However, these items are not placed on the reservation and someone else may purchase the item even if it is in your cart.

4. What are the payment methods available?

a) Paypal

b) Credit Cards by Paypal – Paypal is our default payment gateway. Green Spade does not hold or keep your payment details or credit card numbers for security purposes.

5. I received an error when placing my order, what should I do?

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to [email protected] for further assistance.

1. How can I earn loyalty points?

You can earn loyalty points every time you shop online with Green Spade, no minimum purchase required. For every dollar you spent, you earn 1 point (i.e. $10 = 10 points).

2. What can I use the loyalty points for?

You can convert your points into a voucher for use during your next purchase. For every 10 points earned, it can be converted into $0.20 voucher code.

3. How does the loyalty points system work?

Loyalty points are only awarded when the order is delivered. When you cancel the order, the points will also be cancelled.

4. Is there an expiration to the points earned?

Loyalty points can be kept for a year. Once your points expire, there is no restoring them. So do not wait too long to use your points (neither do they accumulate interest)!

5. How to redeem my loyalty points into a voucher?

Simply log in to your account, then click “My Loyalty Points”. You will then be able to see a button that says “Convert my points into a voucher of SGD$x.xx”. The voucher code will take 24 hours to activate.

6. How long can my voucher code last after I redeem my points?

Upon redemption of loyalty points, the voucher code will take 24 hours to activate and will last for 6 months. Green spade vouchers are not partially redeemable, unused balance will not be refunded.

7. Can I exchange my voucher for cash?

Green Spade vouchers are not redeemable for cash and are not refundable.

8. Can I use my loyalty voucher code with other promotional code?

Loyalty voucher code cannot be combined together or be combined with a promotional code.

1. How do I use my promo code?

Enter the promo code on the checkout page. If the promo code is valid and you have entered it correctly, the promo code value will automatically be deducted from the total amount.

2. Can I use more than one promotional code on my order?

Do note that only one promo code can be used per order to one delivery address. Loyalty voucher code cannot be combined with the promotional code.

Promotional codes do not apply to the following:

Multiple Account(s) registering the same delivery address, under this situation Green Spade reserve the rights to cancel and refund the order without notice.

3. Can I use the promo code for sale or discounted items?

Promo code may be applicable on sale or discounted items at Greenspade’s discretion only.

4. I made payment without using the discount code, can I request for a refund?

Unfortunately no, if the discount code is missed out during check out we are unable to refund the discount value. We will only provide another discount code of equal value to be used during the next purchase with us.

5. What are the Terms and Conditions for promotions? 

Promotions are not exchangeable for cash, voucher or in any other form.

Greenspade reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, Green Spade’s decision is final.

6. What happens if the promotions that I would like to have has expired?

All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

7. My promo code is not working, what should I do?

Please check that the promo code is valid and not out of date. If you require further assistance, please contact us at [email protected].

1. Can I request for a return or an exchange?

At Green Spade, your satisfaction is guaranteed. We are happy to offer returns or exchange within 7 days for any items that you have purchased at our website (www.greenspade.sg).

• If we shipped you the wrong product or it arrived defective or damaged, we will send a replacement at no charge or refund the full purchase price in store credit, provided the item is returned to us in its original packaging.
• If 7 days have gone by after delivery date, unfortunately, we can’t offer you a refund or exchange.
• If you ordered the wrong item, wrong size, or simply changed your mind, we will refund the purchase price in store credit minus the shipping cost, provided the item is returned to us in its original packaging. Any cost incurred from the return of items will be borne by the Customer.
• Shipping fee is non-refundable.
• Please note that discounted items, live composting worms and plants are final and cannot be returned or exchanged.

Please email us at [email protected] within 7 days of receiving the item(s) and specify the order number and item(s) for returns/exchanges.

Customers is required to come by at our warehouse to do the exchange. Else, there will be additional charge of $8 for us to go the house to exchange the items.

2. Refund

The refund process will take 7 to 14 working days.

1. I noticed white mold-like growth after adding your soil/compost/fertiliser to my garden. What is it and will it harm my plants?

 Our products are blend of natural & organic ingredients that undergo minimal processing to retain as much of their natural forms as possible. When these materials break down by microorganisms in the soil, the result can be a mold-like growth. The growth is harmless and is the manifestation of rich organic matter and beneficial microbes. You can simply turn it over with your gardening tool if you prefer.

2. Why are your non-liquid products in units of litre? Why not mass?

Ingredients in our products are measured by their volumes. The volumes add up to the indicated volumes before mixing and processing. The nature of these products has varying factors that affect the mass, such as moisture level. Therefore, for instance, a 40l bag of Potting Soil weighs between 18-20kg.