1. Do you have a retail store?

Unfortunately, we do not have our own retail store at the moment. You can also find our products on the following retailers and online platforms:

2. What are your operating hours?

Monday to Friday between 9am to 5pm, excluding weekends and Public Holidays.

3. Where can I pick-up my order?

You can pick-up your orders from 31 Kranji Crescent, Singapore 728655. Please give us a call before coming!

1. Do I need an account to shop with you?

No, you do not need an account to shop with us. However, signing up for an account with us does speed up the checkout process, allows you to keep track of your order status, and you can earn loyalty points with your purchase.

2. When do I create an account?

You may sign up for an account before shopping or during checkout.

3. How can I access my account?

You may login to your account during checkout or simply click “My Account” at the bottom of the page to login.

1. How do I place an order?

First time shopping with Greenspade? We’re excited to have you onboard the journey to a greener Singapore! Simply follow the steps to place your order.

  1. Shop for the items you are interested in.
  2. Add the items to your Shopping Cart.
  3. You can either continue shopping or if you are settled on purchasing your item(s), click on the cart icon on the top right corner and click ‘Proceed to Checkout’.
  4. At the Checkout page, you will be prompted to indicate your personal information and shipping/billing information. Alternatively, you can log in to your account.
  5. Make your payment.

After checking out, you will receive a confirmation email as well as your order details in your email. It’s that easy!

2. Is there any minimum order?

No, there is no minimum order.

3. When I place an item in my shopping cart, is the item placed under my reservation?

Your saved shopping cart items will be kept for as long as the product is available. However, these items are not placed on the reservation and someone else may purchase the item even if it is in your cart.

4. What are the payment methods available?

a) Paypal

b) Credit Cards by Paypal – Paypal is our default payment gateway. Green Spade does not hold or keep your payment details or credit card numbers for security purposes.

5. I received an error when placing my order, what should I do?

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to enquiry@greenspade.sg for further assistance.

Due to COVID-19 Situation, some of the delivery options and timing will be unavailable and changed. For more information and clarification please contact us at enquiry@greenspade.sg

1. What are the delivery options?

A) Green Spade Standard Delivery. Free for orders $40.00 and above only. Fulfilled by our friendly Green Spade delivery team. (*This method does not ship to Sentosa or Tuas)

B) Green Spade Express Delivery. 2-4 Business Days (excludes weekends & PH) (*This does not ship to Sentosa or Tuas)

C) Green Spade Same or Next Day Delivery. 1-2 Business Days (Order before 10AM if not next day delivery) (excludes weekends & PH) (*This does not ship to Sentosa or Tuas)

D) To Sentosa Cove & Tuas ONLY STANDARD Delivery. 5-7 business days (excludes weekends & PH)

E) To Sentosa Cove & Tuas ONLY EXPRESS Delivery. 2-4 Business Days (excludes weekends & PH)

**FREE Standard Delivery DOES NOT include both areas of Sentosa and Tuas.

2. How do I go about collecting my order if I have selected self-collection as my preferred mode of shipment?

We will drop you a text/WhatsApp to inform you of the collection details. After which, you would be able to head down to your selected location for self-collection. Kindly inform us in advance on collection date and time so warehouse staffs can be properly notified.

3. If I am not able to self-collect my order, am I able to get someone else to collect on my behalf?

Yes, you can. It will be best if you can inform our Customer Service team about this earlier so that we can keep our staff in the loop about this. If not, you can simply show our staff the order confirmation email, and/or quote your order number in order for us to facilitate this.

4. What’s your delivery charges?

Please be patient and hang on to the very last payment page during checkout, from there you will have the option to select and view the delivery charges accordingly.

5. My place of delivery does not have lift access. Is there any delivery surcharges?
Yes! For delivery places that does not have a lift access and the only access is the staircases, there will be a surcharge of $5 dollars per level. Please kindly do notify us before-hand in the comment section. If else we will schedule your delivery again upon arriving.

6. When will I receive my order?

Green Spade aims to deliver your orders within 3 to 5 business days.

This means that if you place your order on Thursday, you should expect your order to reach you by next Thursday, excludes weekends and public holidays.

7. Do you deliver on weekends?

Do note that our normal business hours are from Monday-Friday, excludes weekends and public holidays. Delivery on Saturday is subjected to our delivery volume.

8. What is your delivery time?

Generally, delivery will take place between 8:30am to 6pm between Monday-Friday. This is subjected to our delivery routes.

Please note that the estimated delivery date/time is at our best approximation and will vary with circumstances such as traffic conditions.

9. How will I be notified on the delivery date or time?

We will text/WhatsApp you the estimated delivery time the day before delivery. Do keep a lookout for our text/Whatsapp!

9. How will I be notified on the delivery date or time?

We will text/WhatsApp you the estimated delivery time the day before delivery. Do keep a lookout for our text/Whatsapp!

10. What happens if I am not home to collect the delivery?

If no one is available to receive the package at the delivery address, you may request our delivery team to leave it on your doorstep or provide other instructions. Be it with a neighbour, outside your house or hide it among your flower pots!

You can inform us when you receive our text/Whatsapp.

11. Is it possible to change my shipping address after my orders have been dispatched?

Unfortunately, we are unable to redirect orders once your order is out for delivery. Please ensure the correct shipping address is provided.

12. I have provided the wrong address for delivery.

If the address provided is incorrect or partial, the order will be returned to us and Green Spade is not liable for any delay caused to the delivery. You will be responsible for any additional shipping charges incurred for attempted delivery, re-delivery and returned order.

Please ensure the delivery address provided is accurate.

13. For Self Collections, there will not be any delivery charge.

Please be patient and hang on to the very last payment page after you have selected your shipping method, there won’t be any delivery fees charge to you.

1. How can I earn loyalty points?

You can earn loyalty points every time you shop online with Green Spade, no minimum purchase required. For every dollar you spent, you earn 1 point (i.e. $10 = 10 points).

 

2. What can I use the loyalty points for?

You can convert your points into a voucher for use during your next purchase. For every 10 points earned, it can be converted into $0.20 voucher code.

 

3. How does the loyalty points system work?

Loyalty points are only awarded when the order is delivered. When you cancel the order, the points will also be cancelled.

 

4. Is there an expiration to the points earned?

Loyalty points can be kept for a maximum of 180 days. Once your points expire, there is no restoring them. So do not wait too long to use your points (neither do they accumulate interest)!

 

5. How to redeem my loyalty points into a voucher?

Simply log in to your account, then click “My Loyalty Points”. You will then be able to see a button that says “Convert my points into a voucher of SGD$x.xx”. The voucher code will take 24 hours to activate.

 

6. How long can my voucher code last after I redeem my points?

Upon redemption of loyalty points, the voucher code will take 24 hours to activate and will last for 6 months. Greenspade vouchers are not partially redeemable, unused balance will not be refunded.

 

7. Can I exchange my voucher for cash?

Green Spade vouchers are not redeemable for cash and are not refundable.

 

8. Can I use my loyalty voucher code with other promotional code?

Loyalty voucher code cannot be combined together or be combined with a promotional code.

1. How do I use my promo code?

Enter the promo code on the checkout page. If the promo code is valid and you have entered it correctly, the promo code value will automatically be deducted from the total amount.

2. Can I use more than one promotional code on my order?

Do note that only one promo code can be used per order to one delivery address. Loyalty voucher code cannot be combined with the promotional code.

Promotional codes do not apply to the following:

Multiple Account(s) registering the same delivery address, under this situation Green Spade reserve the rights to cancel and refund the order without notice.

3. Can I use the promo code for sale or discounted items?

Promo code may be applicable on sale or discounted items at Greenspade’s discretion only.

4. I made payment without using the discount code, can I request for a refund?

Unfortunately no, if the discount code is missed out during check out we are unable to refund the discount value. We will only provide another discount code of equal value to be used during the next purchase with us.

5. What are the Terms and Conditions for promotions? 

Promotions are not exchangeable for cash, voucher or in any other form.

Greenspade reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, Green Spade’s decision is final.

6. What happens if the promotions that I would like to have has expired?

All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

7. My promo code is not working, what should I do?

Please check that the promo code is valid and not out of date. If you require further assistance, please contact us at enquiry@greenspade.sg.

1. Can I request for a return or an exchange?

At Green Spade, your satisfaction is guaranteed. We are happy to offer returns or exchange within 7 days for any items that you have purchased at our website (www.greenspade.sg).

  • If we shipped you the wrong product or it arrived defective or damaged, we will send a replacement at no charge or refund the full purchase price in store credit, provided the item is returned to us in its original packaging.
  • If 7 days have gone by after delivery date, unfortunately, we can’t offer you a refund or exchange.
  • If you ordered the wrong item, wrong size, or simply changed your mind, we will refund the purchase price in store credit minus the shipping cost, provided the item is returned to us in its original packaging. Any cost incurred from the return of items will be borne by the Customer.
  • Shipping fee is non-refundable.
  • Please note that discounted items and plants are final and cannot be returned or exchanged.

Please email us at enquiry@greenspade.sg within 7 days of receiving the item(s) and specify the order number and item(s) for returns/exchanges.

Customers is required to come by at our warehouse to do the exchange. Else, there will be additional charge of $8 for us to go the house to exchange the items.

2. Refund

The refund process will take 7 to 14 working days.

1. I noticed white mold-like growth after adding your soil/compost/fertiliser to my garden. What is it and will it harm my plants?

 Our products are blend of natural & organic ingredients that undergo minimal processing to retain as much of their natural forms as possible. When these materials break down by microorganisms in the soil, the result can be a mold-like growth. The growth is harmless and is the manifestation of rich organic matter and beneficial microbes. You can simply turn it over with your gardening tool if you prefer.

2. Why are your non-liquid products in units of litre? Why not mass?

Ingredients in our products are measured by their volumes. The volumes add up to the indicated volumes before mixing and processing. The nature of these products has varying factors that affect the mass, such as moisture level. Therefore, for instance, a 40l bag of Potting Soil weighs between 19-21kg.